Refund Policy

1. Introduction

Thank you for shopping with Studio Sustinere.
We want you to be fully satisfied with your purchase.
This Return & Refund Policy explains your rights and how to return items purchased from our online store in accordance with European Union consumer protection laws.

2. Right of Withdrawal (EU Customers)

If you are a customer within the European Union, you have the legal right to withdraw from your purchase within 14 days of receiving your order — without giving any reason.

To exercise this right, you must inform us of your decision to withdraw before the 14-day period has expired.
You can do this by contacting us at:
📧 studiosustinere@gmail.com

3. Return Conditions

To be eligible for a return:

The item must be unused, unworn, and in the same condition that you received it.
The product must be returned in its original packaging (if applicable).
Proof of purchase (such as your order number or receipt) must be provided.

Certain types of items cannot be returned, such as:

Custom or personalized products
Digital goods or downloadable items
Perishable goods or items with a short shelf life
Gift cards or workshop tickets

If you are unsure whether your item qualifies for a return, please contact us before sending it back.

4. Return Process

Contact us at studiosustinere@gmail.com to request a return authorization.
Once your request is approved, you will receive instructions on how and where to send your item.
You are responsible for the cost of return shipping, unless the item was faulty or incorrect.

Please do not return any items without contacting us first.

5. Damaged or Defective Items

If your order arrives damaged, faulty, or incorrect, please notify us within 7 days of receipt.
We will arrange a replacement, repair, or full refund — including the return shipping costs — depending on the situation.
Please include photos of the damaged or incorrect product when contacting us.

6. Refunds

Once your returned item is received and inspected, we will notify you by email.
If your return is approved:

A refund will be issued to your original payment method within [5–10 business days].
Shipping fees (if any) paid at the time of purchase are non-refundable, unless the return is due to our error.

Please note that your bank or payment provider may take additional time to process the refund.

7. Late or Missing Refunds

If you haven’t received your refund within the stated timeframe:

Check your bank account again.
Contact your credit card company or payment provider — processing times may vary.
If you’ve done all of this and still have not received your refund, please contact us at studiosustinere@gmail.com.

8. Exchanges

We currently only replace items that are defective, damaged, or the wrong size (if applicable).
If you need to exchange an item, please contact us at studiosustinere@gmail.com for assistance.