Shipping Policy

1. Introduction

Thank you for shopping with Studio Sustinere!
This Shipping Policy outlines the terms and conditions related to the shipping and delivery of products purchased from our online store.

By placing an order, you agree to the terms set out below.

2. Processing Time

All orders are processed within [1–3 business days] after receiving payment confirmation.
Orders are not shipped or delivered on weekends or public holidays.
If we experience a high volume of orders or delays due to unforeseen circumstances, processing times may be extended. We will notify you via email if there are any significant delays.

Shipping charges for your order will be calculated and displayed at checkout. Tracking information will be provided once your order has been shipped.

3. Shipment Confirmation and Tracking

Once your order has been shipped, you will receive a shipping confirmation email that includes your tracking number and carrier details.
The tracking number will be active within 24 hours.

4. Customs, Duties, and Taxes

Studio Sustinere is not responsible for any customs fees, import duties, or taxes applied to your order.
All fees imposed during or after shipping — such as tariffs or taxes — are the responsibility of the customer.

5. Delivery Issues

If your order is delayed, lost, or arrives damaged:

Please contact us immediately at studiosustinere@gmail.com with your order number and details.
We will work with the shipping carrier to resolve the issue as quickly as possible.
Studio Sustinere is not liable for packages lost or delayed due to incorrect shipping information provided by the customer.

6. Wrong Address Disclaimer

It is the customer’s responsibility to ensure that the shipping address provided at checkout is correct.
If an incorrect or incomplete address results in a failed delivery, the customer may be responsible for additional shipping fees to resend the order.

7. Order Tracking and Delivery Confirmation

Once your package has been marked as “delivered” by the courier, Studio Sustinere is not responsible for lost or stolen items.
If you believe your order has been misdelivered, please contact the courier directly for assistance.